Technician full-time on site

Why an IT Maintenance Contract?

This package is designed for companies that require IT maintenance support to strengthen their operations.

Key benefits:

• • Unlimited remote interventions
  • High on-site availability
  • Fast response time
  • Highly qualified professionals

An IT maintenance contract allows you to secure your operations, anticipate technical issues, and benefit from expert support to ensure the continuous performance of your IT infrastructure.

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How Does It Work?

• • The first step is to optimize your system: ITM offers a comprehensive catalog of IT policies and processes to recommend (access rights to company data, backup, software, security, etc.).
  • Once these elements are integrated into the contract, users can easily contact our support center to receive immediate IT assistance.
  • A regular check of the system, including each PC or laptop, is performed to maintain the highest level of performance across your company’s IT infrastructure allowing you to focus on growing your business.
  • Want to learn more? Click here to watch our explanatory video about the ITM Maintenance Contract.

Benefits of an IT Maintenance Contract

• • Reporting: Backup and maintenance of PCs and laptops. The server is regularly checked to maintain performance and protect your data.
  • Short Response Time: Thanks to a large team of experts across various domains, we resolve your issues quickly and efficiently.
  • Understanding Customer Needs: With 17 years of experience in IT support and consulting for businesses, we are able to offer solutions tailored to your specific requirements.
  • System Improvement: Our goal is to ensure your system runs optimally with minimal downtime. We also suggest cost-saving methods to optimize your IT budget.
  • Projects & Growth: ITM supports the growth of its clients’ business activities. We will be your strategic partner for new development projects.

Scope of the IT Maintenance and Support Contract

System & Network:

• • Management of general infrastructure, physical and virtual servers, and network devices
  • Operating system: updates, changes, renewals, and reinstallation
  • ERP or any business software used by the client

User Support:

• • Unlimited support for hardware and software
  • Full coverage of all IT-related issues

Web, Email & Website Services Support:

• • Assistance with website, domain name, hosting, and email services

Reports & Recommendations:

• • Analysis and reporting on the current system
  • Recommendations to fix or prevent issues, and to improve performance and stability