Maintenance Contract IT Support
Why a Maintenance Contract ?
- This package is built for companies who require IT maintenance support in order to strenghten their business
- Unlimited intervention by remote
- High availability on site
- Quick response
- Highly qualified interlocutors
How it Works
- The first step is the optimization of your system: ITM has a large catalog of IT policies and processes to recommend (Access right to company data, backup, software, security…).
- After integration in the contract, users can easily contact our call center to get immediate IT support.
- A regular check of system and of each PC/Laptop is operated to maintain the highest level of performances of the whole IT System of your company which allows you to focus and develop your business.
- Want to know more? Click here to see our explanatory video of the ITM Maintenance Contract.
Benefices of a Maintenance Contract
- Reporting: Backup and Maintenance of PC and Laptop. Server is checked regularly in order to maintain its power and protect your data.
- Short Response time: Thanks to a large team composed of experts from different domains, we can fastly solve your problem.
- Understanding of customer’s needs: with 17 years of experience in business IT Support and advice, we have the skills to suggest different solutions regarding to your needs.
- System Improvement: our target is to make your system running at its best and with minimum downtime. We also suggest cost saving methods for your IT budget.
- Project & Evolution: ITM is familiar with increase of customer’s business activity, we will be a partner for your new development project.
Scope for IT Support Maintenance Contract
- System & Network :
- Management of general infrastructure, server (physical & virtual) and network devices
- Operating system: update, change, renew, reinstall
- ERP or any working software for the customer
- Users Support:
- Unlimited support for hardware, software…
- All need for IT related issues
- Web services Support System for email & Web :
- Support system for website, domain name, hosting, email…
- Report & recommendation :
- Investigation and make report for the current system
- Recommendation to fix/prevent problems, to get more performance and stability
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