SERVICE DELIVERY EXECUTIVE

General Overview

• • Job Title: Service Delivery Executive
  • Department: Desk IT Team
  • Company: ITM Technology Co., LTD
  • Head Office (HCMC): 186B Nguyen Van Huong, An Khanh Ward, Ho Chi Minh City
  • Hanoi Office: 62 Truong Cong Giai, Cau Giay Ward, Hanoi
  • Da Nang Office: 16–18 An Nhon 3, An Hai Ward, Da Nang
  • Working Time: Monday to Friday, from 08:00 AM to 05:30 PM

Job Description

• • IT System Monitoring & Operations
    • Monitor and supervise customers’ IT systems and infrastructure, including servers, networks, computers, cameras, and related equipment.
    • Ensure stable, secure, and continuous operation of customer IT environments.
  • Customer Support & Incident Handling
    • Receive and handle customer requests related to IT systems.
    • Perform technical tasks via remote access tools and provide on-site support at customer locations when required.
    • Troubleshoot hardware issues and propose solutions for replacement or upgrades of IT components when necessary.
    • Resolve issues related to computers, network systems, time attendance devices, telephone systems, office applications, and software.
  • Maintenance
    • Perform regular maintenance of IT equipment.
    • Inspect and clean network devices and end-user computers.
  • Reporting
    • Complete assigned tasks and update daily work progress in the ticketing system.
    • Report work status according to Manager’s requirements.
    • Prepare and submit periodic reports (monthly, quarterly, etc.) to customers.

Job Requirements

• • Knowledge
    • At least 3 years of relevant working experience.
    • Good understanding of server infrastructure, IT infrastructure, software installation, and office computing systems.
  • Skills
    • Good English communication skills.
    • Strong communication skills with the ability to work both independently and as part of a team.
  • Attitude
    • Honest, enthusiastic, and highly responsible at work.
    • Proactive mindset with a strong willingness to learn and improve.

Benefits

• • Competitive monthly salary based on capability, qualifications, and experience.
  • Full social insurance package and 24/7 accident insurance.
  • PVI Care health insurance, loyalty bonuses after 3, 5, and 10 years of work; 13th-month salary and annual performance bonuses for outstanding achievements.
  • Open, dynamic, and professional working environment.
  • Friendly and supportive company culture.
  • Annual health check-ups.
  • Daily provision of tea, juice, coffee, snacks, and free parking.
  • Participation in engaging internal activities: monthly birthday celebrations & welcome events for new employees, team building activities, and year-end party.